Terms and Conditions
“Whittlebury Park” is a trading name of Whittlebury Hall and Spa Limited.
By accessing this website you agree to be bound by these terms and conditions. Whittlebury Hall and Spa Limited reserve the right to vary or amend these terms and conditions at any time.
This website is provided on an “as is” and “as available” basis without any representation or endorsement.
Although we will use reasonable endeavours to verify the accuracy of the information in this website, Whittlebury Hall and Spa Limited does not make any warranties, express or implied, in relation to its accuracy. Furthermore, Whittlebury Hall and Spa limited cannot accept responsibility for any errors or omissions and reserves the right to vary, amend or cancel any of the arrangements featured on the website should they find such alterations necessary.
You acknowledge and agree that the material and content contained within this website is made available for your own personal non-commercial use only and that you may not copy or otherwise use the material for any other purpose.
You further acknowledge and agree that all rights, the material and content of this website are owned by or licensed to Whittlebury Hall and Spa Limited. You undertake not to copy, store, distribute or alter any part of this website without the prior written permission of Whittlebury Hall and Spa Limited or in accordance with the Copyright, Designs and Patents Act 1988.
Age Policy
We would like to remind all guests that The Day Spa, including all treatments and the Heat and Ice facility are strictly for the use of persons aged 16 and over. Persons aged between 16 to 18 are requested to be accompanied by an adult whilst visiting the Spa. We kindly request that the Spa lounge is restricted to adults only.
Pricing
Please note that all prices are per person per room unless otherwise stated.
Availability and Special Offers
Please note our best rates are guaranteed when you book online are applicable to Bed and Breakfast rates only, prices will vary when you book by telephone.
Subject to availability. Valid until 31st December 2023 unless otherwise stated. Full non-refundable, non-transferable payment required at the time of booking. Offers apply to new bookings only.
Cancellation Policy
Full payment is taken at booking stage, which is non-refundable. For transient stays (Hotel stays), should you need to change the date, please do that by 2pm the day prior to arrival to avoid full cancellation charges. Changes are not permitted after 2pm the day prior to arrival. For Spa Stays, Spa Days, Tribute Nights and Golf Stays, if you need to change the date, you can do that with a minimum 7 days’ notice. Within 7 days of arrival, no changes are permitted
Sick & Soiled, and Smoke Free Bedroom Policy
Whittlebury Park is committed to providing its guests and team members with a smoke-free environment, and therefore all bedrooms and buildings are designated non-smoking, of which includes the use of vapes.
Guests are reminded at the time of booking and upon arrival at the hotel that smoking is not permitted inside the building. Pre-arrival email notifications also include a reference to the policy. All team members have been trained to respond to potential violations of the non-smoking policy and there is a significant room recovery fee of upto £150 per night’s stay for guests who do not comply in order to cover the extensive cost of restoring guest rooms to a smoke-free condition. Although smoking is not permitted within hotel buildings themselves, guests who smoke are permitted to do so outside in designated areas.
In the event that the guest vacates their bedroom at the end of the stay and leaves the room requiring either a deep clean or for it to be taken out of service due to sick or being soiled, the guest agrees to pay to Whittlebury the sum of £150 in respect of the cleaning costs, and this charge will be applied to the balance.
Additionally, Whittlebury Park also reserve the right to charge a guest a fee of upto £500 for any incident(s) of a significant nature relating to being sick or defecating any areas of the business that as a result require significant cleaning and therefore disruption to our business and/or other guests.
Extensions
We will extend an option to change your date and rebook another date when this request is made a minimum of 2 weeks prior to your arrival. Please note this applies to spa bookings only. For tribute nights and other events the option to change date is not applicable.
Hair Studio
Cancellation of Hair Studio appointments will incur a 50% charge 48hrs prior and 100% charge within 24hrs of your appointment.
Collection option for shop purchases
Items will be available 24 hours after the order is placed excluding Saturday and Sunday where it will be available on the following Monday. Bank holiday orders will be available on the following Wednesday. The items will be held for 7 days. Gift cards (either monetary or experience) not collected after 7 days will be emailed to the buyer. Other items will be refunded and placed back into stock. All collections must be made with a proof of ID (driving licence & passport) and a copy of your order confirmation or collection may be refused. All collections must be made from Whittlebury Park hotel main reception
Me Time Loyalty Card
Our Me Time Loyalty Scheme ended on 31st December 2021.
Camping Booking
The purchase of a camp site pass constitutes acceptance of the following terms and conditions.
“In compliance with the new GDPR regulations we hold your information to allow us to carry out our normal business. This information is for our own use and not shared with anyone. We hold only the information you have provided us with. If you wish your information not to be held then please let us know, but this would mean you would not be able to prebook a pitch.”
Whittlebury Park is not responsible for any loss, injury or damage, howsoever caused, to you except where any such loss, injury or damage is caused by the negligence of Whittlebury Park, its employees or agents.
Tickets are issued on the express condition that the user(s) will at all times comply with CAMPSITE TERMS & CONDITIONS published by Whittlebury Park. In the event of non compliance, tickets may be cancelled without refund.
Guests are attending a large site in the countryside with limited temporary facilities and are responsible for taking all reasonable precautions to conduct themselves in a safe and sensible manner, to avoid personal injury. Please bring suitable clothing, equip personal safety items, torches, fire extinguishers, first aid kits etc.
While at the venue visitors should always keep to the designated paths and access all areas with caution using steps/path as appropriate.
Only vehicles displaying a valid official car park pass will be able to gain entry to the complex. Please keep tickets safe and in good condition as duplicate tickets will not be issued, if lost, stolen, defaced or illegible. Your statutory rights are not affected.
There are three lakes on the campsite that are not suitable for swimming or fishing, please keep children supervised at all times
Staff regularly patrols camp-sites, but it is impractical to permanently monitor all areas.
ALL GUESTS are responsible for assisting with the enforcement of camp-site conditions, by being vigilant and notifying reception immediately of any incidents. Call 01327 850490 or the Marshal direct on 07934 441207.
Any problems or concerns of any description must be notified to the camp-site reception at the time of occurrence and a written record of notice obtained.
PLEASE NOTE
Whittlebury Park welcomes guests who respect the premises, conduct themselves in a safe manner and show consideration towards others.
Whittlebury Park reserves the right to alter your plot allocations & facilities within the site etc. particularly in adverse weather and for operational or site safety reasons without prior notice.
Whittlebury Park reserves the right to refuse admission and to remove persons from the venue for any reason.
Security searches may be conducted to ensure the safety of persons at the event. All persons seeking entry to the site acknowledge Whittlebury Park’s right to search any person or vehicle entering the site and to refuse entry or to eject from the site any person refusing to submit to such a search. In the interests of public safety, Whittlebury Park reserves the right to request visitors leave the venue at any time for safety reasons or immediately after the event.
Changes in address should be notified in writing to the Booking Office.
Please make any enquiries regarding your booking to 01327 850489.
Tickets will be distributed on your arrival at the campsite reception.
Guests are recommended to arrange Personal & 3rd Party Insurance against loss, damage or being unable to attend for reasons outside their control as CANCELLATION OF AN EVENT BY SILVERSTONE AND INCIDENTS OF FORCE MAJEURE ARE OUTSIDE OUR CONTROL
PLEASE NOTE If a pass is purchased for any event except the British Grand-Prix & Moto GP and the date changes there will be no refund of monies or exchange under any circumstance including the event being cancelled.
Circuit entry tickets should be purchased directly from Silverstone.
If a Grand-Prix or Moto GP plot is booked and paid for in full and the date is changed and you cannot make the new date you must inform us in writing before the 31st January and we will make a refund less the £25 booking fee
NO REFUNDS OR EXCHANGES ARE MADE
Making a reservation confirms acceptance of the above TERMS & CONDITIONS OF ADMISSION on behalf of all guests attending Whittlebury Park
RULES:
- NO OPEN FIRES – THEY WILL BE EXTINGUISHED
- NO FIREWORKS – IT IS ILLEGAL AND THE POLICE WILL PROSECUTE OFFENDERS
- NO NOISE AFTER MIDNIGHT, THIS MEANS ALL MUSIC STOPPED.
- NO PETS ALLOWED ON SITE EXCEPT GUIDE DOGS
- ALL VEHICLES USED MUST BE ROAD LEGAL AND OPERATORS MUST HOLD A FULL CURRENT DRIVING LICENCE
- DRINK DRIVERS WILL HAVE THEIR KEYS CONFISCATED AND THE POLICE WILL BE CALLED
- NO UNAUTHORISED TRADING IS PERMITTED WITHIN THE VENUE OR ANY OFFICIAL CAR PARKING FACILITY.